Please read the following policy carefully before completing your purchase.

Shipping to All GCC Countries

We provide shipping to all Gulf Cooperation Council countries:

• Saudi Arabia
• United Arab Emirates
• Kuwait
• Qatar
• Bahrain
• Oman

Order Preparation

Orders are prepared within up to 24 hours after order confirmation.

During this period, our team reviews, prepares, and packs your order before handing it over to the shipping company.

Shipping & Delivery Time

Once your order has been prepared and handed over to the shipping company, delivery usually takes:

3 to 5 days

Therefore, the order process consists of two stages:

Order preparation: Within 24 hours.

Shipping and delivery: 3 to 5 days after the order is handed over to the shipping company.

Delivery times may vary slightly depending on the country, region, shipping company workload, or other circumstances.

Order Tracking

Once your order has been handed over to the shipping company, tracking information may be provided when available.

You can use the tracking number to follow the status and delivery progress of your shipment.

Delivery Delays

We do our best to prepare and hand over orders to the shipping company as quickly as possible. However, delays may occasionally occur due to circumstances beyond our control, such as:

• High shipping demand during peak seasons.
• Public holidays.
• Weather conditions.
• Delays from the shipping company.
• Remote delivery areas.
• Inability of the shipping company to contact the customer.
• Incorrect or incomplete delivery information.

Therefore, 3 to 5 days is the usual delivery period after the order is handed over to the shipping company, although exceptional cases may require additional time.

Delivery Information

Please make sure all shipping and delivery information is entered correctly when placing your order, especially:

• Full name.
• Phone number.
• Country and city.
• Area or district.
• Full delivery address.

Incorrect or incomplete information may result in delays or unsuccessful delivery.

If you notice an error in your order information, please contact us as soon as possible before the order is handed over to the shipping company.

Returns & Exchange Policy

No Returns or Exchanges

All purchases made through our store are considered final. Therefore, we do not offer returns or exchanges after an order has been confirmed.

Customers are kindly requested to carefully review the product, quantity, and order details before completing the purchase.

Order Modification or Cancellation

We begin preparing orders shortly after receiving them.

If you wish to modify your order details or request a cancellation, please contact us as soon as possible.

We will try to make the requested changes if the order has not yet been prepared or handed over to the shipping company. However, once preparation or shipping has started, modification or cancellation may no longer be possible.

If You Receive the Wrong Product

If you receive a product different from the one included in your order, please contact our customer service team and provide:

• Your order number.
• Clear photos of the product received.
• A brief description of the issue.

Our team will review the case and assist you with the appropriate solution.

If the Product Arrives Damaged

If the product arrives visibly damaged as a result of shipping, please contact us and provide:

• Your order number.
• Clear photos of the product.
• Photos of the shipping package, if needed.
• A brief description of the issue.

Our customer service team will review the case and contact you regarding the appropriate solution.

Frequently Asked Questions

Do you ship to all GCC countries?

Yes. We ship to Saudi Arabia, the United Arab Emirates, Kuwait, Qatar, Bahrain, and Oman.

How long does it take to prepare my order?

Orders are prepared within up to 24 hours after confirmation.

How long does delivery take?

After the order has been prepared and handed over to the shipping company, delivery usually takes 3 to 5 days.

Does the 3 to 5-day period include order preparation?

No. The order is first prepared within up to 24 hours, and the shipping and delivery period of 3 to 5 days begins afterward.

Can I track my order?

Yes. When tracking information is available from the shipping company, you can use it to follow the status of your shipment until delivery.

What should I do if my order is delayed?

If your order exceeds the expected delivery period, please contact customer service and provide your order number so we can assist you in following up with the shipping company.

Can I change my delivery address?

If the order has not yet been prepared or shipped, please contact us immediately and we will try to update the address.

Once the order has been handed over to the shipping company, changing the delivery address may no longer be possible.

What happens if I enter an incorrect address or phone number?

Customers are responsible for ensuring that their delivery information is correct.

Incorrect or incomplete information may result in delays or unsuccessful delivery.

Can I return my order?

No. We do not offer returns after an order has been confirmed.

Please make sure you have selected the correct product and quantity before completing your purchase.

Can I exchange a product if I change my mind?

No. Returns or exchanges due to a change of mind are not available after the order has been confirmed.

Can I cancel my order?

You may contact us immediately to request a cancellation.

If order preparation has not yet started, we will try to cancel it.

However, if the order has already been prepared or handed over to the shipping company, cancellation may no longer be possible.

What should I do if I receive the wrong product?

Please contact customer service and provide your order number and clear photos of the product received so our team can review the case.

What should I do if the product arrives damaged?

Please contact us and provide your order number, clear photos of the product, and photos of the shipping package so our team can review the issue and assist you.

Important Information Before Placing an Order

Before completing your purchase, please make sure to:

✓ Select the correct product.

✓ Select the correct quantity.

✓ Enter a valid and reachable phone number.

✓ Enter your full delivery address correctly.

✓ Review your order carefully before confirming your purchase.

By completing your purchase, you confirm that you have read and agreed to our Shipping, Returns & Exchange Policy.

Note: This policy applies subject to any mandatory consumer rights and applicable laws in the country where the sale or delivery takes place.